I would describe my experience here as definitely one of the worst experiences I have had with a business.Went in to have custom ear molds made for some very expensive ear buds molds were made and the tech asked to keep my earbuds to make sure the molds would fit.
Never heard anything for a month. Called did not received response. Sent my wife to the store to talk with someone in person because no one would return any calls. When she arrived she was told that they lost my earbuds, they stated they would replace them asap.
It has now been 4 months and still no replacements. UNBELIEVABLE. THIS IS BASICALLY THEFT!
THEY TOOK MY PERSONAL PRODUCT AND HAVE NOT REPLACED IT IN 4 MONTHS.DONT BUY HERE GO TO ECHO HEARING THEY KNOW HOW TO TREAT A CUSTOMER!